1 Introduction
This Privacy Policy applies to all services offered by x9999 game, including the website at x9999game.org and the downloadable mobile app. It explains how we handle the personal information of registered players and visitors based in Pakistan.
When you create an account, make a deposit or simply browse the platform, certain information is collected. We take that responsibility seriously. This policy is our commitment to being open about what data we hold, why we hold it and what you can do about it.
By registering an account or using x9999 game, you confirm that you have read and understood this Privacy Policy. If you have questions about anything in this document, please contact our support team before proceeding — details are in the final section.
2 What We Collect
The information we collect falls into three broad categories: information you provide directly, information generated by your use of the platform and technical information collected automatically.
2.1 Information You Provide Directly
- Your name, date of birth and gender as entered during registration.
- Your mobile number and email address used to create your account.
- Your CNIC number or other identity document details when verification is requested.
- Payment method details such as your JazzCash or Easypaisa mobile wallet number or bank account details used for deposits and withdrawals in PKR.
- Any communications you send to our support team, including chat messages and emails.
2.2 Information Generated by Your Activity
- Betting and gaming history — which markets you bet on, game types you play and wager amounts in PKR.
- Deposit and withdrawal transaction records.
- Bonus and promotion claims and their completion status.
- Login timestamps, session durations and device information used to access the platform.
2.3 Automatically Collected Technical Information
- IP address and approximate geographic location derived from it.
- Browser type, operating system and screen resolution.
- Pages visited on the platform, time spent on each page and navigation paths.
- App version number and device model when you use the x9999 game Android app.
3 Why We Collect It
Every category of data we collect has a specific, documented purpose. The table below maps the main data types to the reasons they are held.
| Data Type | Purpose |
|---|---|
| Name, DOB, CNIC | Identity verification, age confirmation and fraud prevention |
| Mobile number & email | Account communications, OTP verification and security alerts |
| Payment details (JazzCash, Easypaisa, bank) | Processing PKR deposits and withdrawals |
| Betting & gaming history | Bet settlement, bonus calculations and responsible gaming monitoring |
| Device & IP data | Security monitoring, duplicate account detection and technical support |
| Support communications | Resolving queries and improving service quality |
We do not use your data for automated decision-making that has a significant effect on you without human review. Where your account is flagged for investigation, a member of our team reviews the case.
4 Payment Data
Payment data is among the most sensitive information we handle. All PKR transactions on x9999 game — whether via JazzCash, Easypaisa, Raast, bank transfer or debit and credit cards — are processed through secure payment channels.
4.1 What Payment Data We Hold
We retain a record of the payment method type, the last few digits of a card or the mobile wallet number used, the transaction amount in PKR, the date and time and the transaction status. We do not store full card numbers, CVV codes or full bank account numbers on our platform servers.
4.2 Payment Processor Sharing
To process your deposits and withdrawals, we share the minimum necessary payment data with our payment processing partners. These partners are contractually obligated to handle your data securely and are not permitted to use it for any purpose other than completing your transaction.
4.3 Transaction Records
Transaction records are kept for a minimum period to satisfy standard financial record-keeping requirements. These records are used to resolve any payment disputes, verify withdrawal requests and provide you with your account statement if requested.
5 Data Sharing
x9999 game does not sell or rent your personal data to any third party. Data sharing is limited to the following specific circumstances:
- Payment processors: As described in Section 4, payment data is shared with processors solely to complete your PKR transactions.
- Identity verification services: When account verification is required, your identity documents may be shared with a specialist verification service. These services are bound by strict data handling agreements.
- Technical service providers: Service providers who help us operate the platform — such as hosting, analytics and customer support software providers — may process data on our behalf under contractual terms that restrict its use to the agreed service only.
- Legal obligations: If required by applicable law, a court order or a legitimate request from a competent authority, we may disclose certain data. We will only do so to the extent strictly required.
- Fraud prevention: In cases of suspected fraud or money laundering, information may be shared with relevant financial institutions or authorities as part of a formal investigation.
In all cases, only the minimum necessary data is shared. We do not share your gaming history, betting preferences or communications with any party for marketing or commercial profiling purposes.
6 Cookies
x9999 game uses cookies and similar tracking technologies on the website to make the platform function correctly and to understand how players use the site.
6.1 Essential Cookies
These cookies are required for the platform to work. They manage your login session, remember your language preference and ensure bets are submitted correctly. Without these, the site cannot function as intended.
6.2 Analytics Cookies
We use anonymised analytics to understand which pages are visited most, how players navigate the site and where technical issues occur. This helps us improve the platform. Analytics data does not identify you personally.
6.3 Managing Cookies
You can control cookies through your browser settings. Disabling essential cookies may prevent some features from working correctly. Disabling analytics cookies will not affect your ability to use the platform but will limit our ability to improve the service based on usage patterns.
7 How Long We Keep Your Data
We do not keep your data for longer than necessary. Retention periods vary by data type based on operational needs and standard record-keeping requirements:
- Account data (name, contact details, verification documents): Retained for the duration of your account plus a reasonable period after closure to handle any post-closure queries or disputes.
- Transaction records (deposit and withdrawal history in PKR): Retained for a standard financial record period to support dispute resolution and account statement requests.
- Betting and gaming history: Retained while your account is active and for a period after closure. Used for bet settlement records and responsible gaming monitoring.
- Support communications: Retained for a reasonable period to maintain a record of resolved queries and improve service quality.
- Technical logs (IP addresses, device data): Retained for a shorter period used primarily for security monitoring and fraud detection.
When data is no longer required and retention obligations have been met, it is securely deleted or anonymised so that it can no longer be linked to you personally.
8 Security Measures
Protecting your data is a core responsibility we take seriously. x9999 game implements a range of technical and operational security measures:
- All data transmitted between your device and our servers uses TLS encryption.
- Account passwords are stored using one-way hashing — we cannot read your password, only verify it.
- Access to player data within our organisation is restricted on a need-to-know basis. Support staff see only the account data necessary to resolve your query.
- Regular security reviews are conducted to identify and address potential vulnerabilities in the platform.
- Suspicious login attempts trigger automatic alerts and may result in temporary account restrictions to protect your funds.
Despite these measures, no digital platform can guarantee absolute security. If you ever notice unusual activity in your x9999 game account — such as bets you did not place or a password change you did not request — contact our support team immediately.
9 Your Rights Over Your Data
As a player on x9999 game, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at the email address in Section 12.
Right to Access
You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe after verifying your identity.
Right to Correct
If any information we hold is inaccurate — for example an incorrectly entered name or contact number — you can request a correction at any time.
Right to Delete
You can request deletion of your data where we are not legally required to retain it. Deletion requests are reviewed and processed after account closure is confirmed.
Right to Object
You can object to certain uses of your data, particularly any processing that is not strictly necessary for operating your account or completing your transactions.
Right to Portability
You can request your account and transaction data in a structured, commonly used format so that you can retain a copy for your own records.
Right to Restrict Processing
While a dispute or correction request is being reviewed, you can ask us to restrict how your data is used during that period.
10 Minors
x9999 game is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under 18. If a player under the age of 18 has registered an account by providing false information, their account will be closed upon discovery and any data collected will be deleted in accordance with our retention obligations.
If you are a parent or guardian and believe that someone under your care has registered on x9999 game, please contact us immediately using the details in Section 12 so that we can take appropriate action promptly.
11 Updates to This Policy
x9999 game may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable requirements. When material changes are made, the "Last updated" date at the top of this page will be revised.
For significant changes that affect how your data is used, we will notify you via the email address or mobile number registered on your account. Continued use of x9999 game after a policy update constitutes acceptance of the revised terms.
We recommend reviewing this page periodically, especially if you have been inactive for a while and are returning to the platform. Minor corrections such as typographical fixes do not constitute material changes and may be made without a formal notification.
12 Contact Us
If you have any questions about this Privacy Policy, want to exercise any of your data rights or need to report a potential data security concern, please reach out to our support team. We aim to respond to all privacy-related queries within a few business days.
- Email: [email protected]
- Support Availability: 24 hours a day, 7 days a week
- Response Time: Privacy queries are typically addressed within 2–3 business days
For related information, you may also wish to review our Terms and Conditions, our Responsible Gaming page or visit the FAQ for answers to common account and platform questions.